Return & Exchange

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

-If you are not satisfied with your purchase:

Products in new and unused condition can be returned for a full refund or replacement within 14 days of purchase. In this case, you will be responsible for the return shipping fee.

-In the case of manufacturing defects, material faults, missing parts, or other damages:

Please note that the guarantee does not cover normal wear and tear, modifications, natural oxidation, poor maintenance, incorrect storage, improper cleaning, damage caused by accidents, inappropriate use, or other external factors. However, we will cover the return shipping fee in this situation.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@cutycraft.com. Please note that returns will need to be sent to the following address: Room 311, Building 10, Unit 6, Jinfo Ling West Campus, Changsha University of Science and Technology, Jinpenling Street, Tianxin District, Changsha City, Hunan Province, China；ATTN: Cutycraft Returns；Phone Number: +86 13627497059.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@cutycraft.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
we CANNOT accept returns on sale items or gift cards or finished product of the bag.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@cutycraft.com.